Effective Presentations

Scheduled course outline – duration 2 days

"Everybody gets butterflies. The trick is to make them fly in formation"

Business Scenario

According to research in the United States, people fear having to give a presentation more than they fear death itself! Of course some presentations can be daunting, but evidence can point to many ordinary people who are still able to command an audience: delivering polished, professional performances. And, as with all performances, planning is everything.

Project Management

Scheduled course outline – duration 2 days

"Plans are worthless. Planning is essential"

Business Scenario

It isn’t just the effective control of processes that delivers the successful outcome to a project; it is principally the involvement of people and an intelligent marshalling of their contributions that makes all the difference. Good project managers need to be dynamic, responsive and focused in a way that wins their project influence and support from those in a position to make change happen.

Negotiation Skills

Scheduled course outline – duration 2 days

"When a man tells me he is going to put all his cards on the table, I always look up his sleeve."

Business Scenario

Too often people emerge from meetings feeling that they have been out-manoeuvred in key areas of the discussion. This course shows how a firm, structured approach to negotiations yields far more ‘win-win’ outcomes.

Who should attend?

Effective Writing Skills

Scheduled course outline – duration 1 day

"The Golden Rule: Put yourself in the position of your readers."

Business scenario

Many positions within an organisation require the jobholder to present information in a written format. Letters, reports and research documents must be written in a clear, crisp and professional way. A structured and unambiguous communication style is paramount to projecting an image of credibility and professionalism, both for the individual concerned and their organisation.

Understanding Competences

Scheduled course outline – duration ½ day

"In my experience, people can face almost any problem except the problem of people."

Business Scenario

Competences have become the principal means by which many managers now assess and measure their staff. Their application has allowed the appraisal to move away from abstract discussions to opportunities to carefully assess the behaviours that deliver high performance.

Who should attend?

Stress Management

Scheduled course outline – duration 2 days

"Acceptance of a problem is half way to solving it."

Business Scenario

With litigation on the increase, it is no wonder that many employers have become so much more aware about their duties to their employees. Some of this attention to recognising the increased stress levels of staff is laudable enough, yet there is so much more employees themselves can do to deal better with this important health and safety issue.

Who should attend?

Effective Communication Skills

Scheduled course outline – duration 1 day

"The single biggest problem with communication is the illusion that it has taken place" - George Bernard Shaw

Business scenario We communicate all of the time, yet how do we know the correct medium for communicating? When is it appropriate to use e-mail, the telephone or to speak in person? Communicating effectively with each other is paramount to both the success of an individual’s role and that of an organisation.

An Introduction to Benchmarking

Scheduled course outline – duration 1 day

"If you know your enemy and know yourself, you need not fear the result of a hundred battles."

Business Scenario

In the competitive business world, a key management tool that has been eagerly adopted is that of Benchmarking. Even though many managers refer to Benchmarking phraseology (e.g. ‘Best practice’, ‘continuous improvement’, etc.) there are those who do not yet fully grasp the wider principles that must be in place if the exercise is to meet with the desired results.

Training the Trainer

Scheduled course outline – duration 2 - 3 days

"You do not teach people anything; people choose to learn."

Business Scenario

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