Courses
Michael Heath Consulting
Understand Challenge Grow
Working with Assertiveness
Example Course Outline - duration 1 days
"Many people fail to deal with others assertively because they think in a self-defeating way before they speak."
Business Scenario
Ask many capable people to define the difference between assertive and aggressive behaviour and you’ll receive answers that create a curious blurring of the two. And yet they are distinctive and separate: sufficiently distinct to create markedly different levels of success in the workplace.
Who should attend?
All new / untrained Team Leaders (or Supervisors / Junior Managers) or other staff in demanding positions.
The Purpose
To identify, explore and practice those behaviours and skills that encourage an assertive interaction in the work place.
The workshop includes:
  • Differentiating between Assertive and Aggressive behaviours
  • The benefits that assertiveness inevitably brings
  • Your personal rights and responsibilities
  • The different types of assertion available to you
  • The relationship between belief systems and assertiveness styles
  • How to construct an inner dialogue
  • How to assertively:
    • give another member of staff bad news
    • make and refuse requests
    • state your point of view
    • give and receive praise
  • The three different conversational roles in a challenging situation.
The approach:
Through group exercises, informal discussions, action planning and video, delegates identify – and commit to - the key behaviours that will achieve an improvement in their personal assertiveness.
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