Essential Management Skills

Effective Facilitation Skills

Scheduled course outline - duration 3 Hours

“Don’t just do something; stand there!"

Business scenario

Dealing with Difficult Behaviour

Scheduled course outline – duration 1 day

“We simply assume that the way we see things are the way they really are or the way they should be.  And our attitudes and behaviours grow out of these assumptions.”

Business Scenario

The Disciplinary Hearing

Scheduled course outline – duration ½ day

“When facing a difficult task, act as though it is impossible to fail.If you’re going after Moby Dick, take along the tartar sauce.”

Business Scenario

Conducting a Performance Appraisal

Scheduled course outline – duration ½ - 1 day

“People can achieve their own goals best, by directing their own efforts towards organisational objectives”

Business Scenario

An Introduction to Building Skills

Scheduled course outline – duration ½ day

“To tell somebody is to deny their intelligence. To ask somebody is to honour it”

Business Scenario

Many people, who are tasked with developing others, still confuse coaching, training and feedback. Yet the intervention of each development tool is crucial to supporting learning in others, and any ‘developer’ must be thoroughly familiar with the ‘when’ as much as the ‘how’.

Who should attend?

Coaching for Results

Scheduled course outline – duration 1 day

“When I want to, I perform better than when I have to. I want to for me, I have to for you.”

Business Scenario

Selecting Successful People

Scheduled course outline – duration 1 day

“First rate people hire first rate people; second rate people hire third rate people”

Business Scenario

It has been calculated that a wrong recruitment decision can cost a company up to twice an employee’s annual salary. Yet managers still put blind faith in ‘gut feeling’ and ‘I know when I see them…’ Good recruitment decisions are the outcome of basic skills applied with unwavering professionalism. 

The New People Manager

Scheduled course outline – duration 1 day

“If we know all too much about our leaders, we know far too little about Leadership.”

Business scenario

The Management of Change

Scheduled course outline – duration 1 day

"Change: A roaring current that overturns institutions, shifts our values and shrivels our lives."

Business Scenario

The Principles of Leadership

Scheduled course outline – duration 2 days

"Leaders are born – and then made"

Business Scenario

If a company is to survive then it must adapt and learn. Decisions are now demanded on the spot, and responsibility for making them has been forced towards those operating at the front line. The new Team Leader must decide, grow and motivate: principles that will serve them at any level within the organisation.

Who should attend?

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